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Privacy Policy

Last Updated: August 24, 2025

At SAPPHCO, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or contacting us, you agree to the practices described in this policy.

1. Who We Are

SAPPHCO is a technology consultancy based in the United Arab Emirates. We specialize in strategic IT services across healthcare, enterprise, and government sectors.

If you have any questions, please contact us at:
welcome@sapphco.ae

2. What Information We Collect

We collect personal and non-personal data to improve our services and provide relevant solutions.

Personal Data May Include:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Project details (if submitted via forms)

Non-Personal Data Includes:

  • Browser type
  • IP address
  • Pages visited
  • Session time
  • Device data

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries or requests
  • Deliver IT consultation and support
  • Personalize your website experience
  • Analyze website performance and traffic
  • Comply with legal or regulatory obligations

4. Legal Basis for Processing (GDPR & UAE Laws)

We process your data based on:

  • Your consent (via contact forms or email)
  • Legitimate interests (improving service offerings)
  • Legal obligations (e.g., healthcare regulatory compliance)

5. Cookies & Tracking Technologies

We use cookies to enhance website usability. These help us:

  • Understand visitor behavior
  • Improve our marketing and user experience

You can disable cookies through your browser settings.

6. Who We Share Data With

We do not sell your personal information. We may share data with:

  • Trusted third-party vendors (e.g., analytics or hosting providers)
  • Legal authorities, if required by law

All vendors are contractually bound to protect your data.

7. Data Retention

We retain your information only as long as necessary:

  • For service delivery
  • To comply with regulations (e.g., DHA, HAAD)
  • For business reporting and auditing

8. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request data deletion
  • Withdraw consent
  • File a complaint with a data protection authority

To exercise these rights, contact welcome@sapphco.ae

9. International Transfers

While our data operations are based in the UAE, some services may involve international data transfers. In such cases, we ensure adequate protection as per applicable laws.

10. Security Practices

We implement strict security protocols including:

  • SSL encryption
  • Role-based access controls
  • Regular system audits
  • Data backup and disaster recovery plans

11. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on this page with the updated date.

Thank you for trusting SAPPHCO with your information.
We’re committed to protecting your privacy while building smarter digital solutions.